10 Best Survey Software In 2020 – Reviews

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Are you looking for the best survey software in 2020? Business owners have started to realize the benefits of using survey software. Online surveys are an excellent way to reach and engage with your target audience.

When it comes to survey software solutions, you have to bear in mind that the price tag doesn’t always reflect the quality of a software, nor does it tell you much about its capabilities. In fact, you are just as likely to find a survey software in the low-end part of the price spectrum as you are to find a mediocre one towards the high end.

Even there, some survey software are substantially better than others, not just in regards to their effectiveness but also when it comes to their ease of use. With that in mind, let us find out what are the ten top survey software products the market has to offer at the moment.

Top Survey Software for 2020 – Reviews

1. SurveyMonkey

SurveyMonkey is a free cloud-based survey tool that allows users to create, send and analyze surveys. The solution supports users reduce data bias by using question, page, block and order randomization. SurveyMonkey provides you with several question types such as video, matrix, rating, A/B testing, star and ranking questions. With SurveyMonkey you can email surveys to respondents and post them on their websites and social media profiles to boost response rate. According to the vendor, the majority of the Fortune 500 companies are using this software because it empowers them with smartest and secured survey solution. Key features of SurveyMonkey: Online surveys, Paper surveys, Survey templates, Survey library, Themes, Single page survey.

2. SoGoSurvey

SoGoSurvey is a cloud-based survey, poll & quiz creation platform. With this platform users can easily manage customer experience and employee experience. SoGoSurvey is one of the leading survey software that is suitable for a wide range of industries including finance and accounting, retail, marketing, law firms, and logistics. SoGoSurvey enables users to customize surveys, polls and quizzes to match brand corporate colors, themes and logos. Surveys can be posted on websites, shared on social media and sent to respondents through email and SMS. SurveyMonkey is priced per month per user. Support is provided via email and phone.

3. Nicereply

Nicereply is a customer experience management solution ideal to measure customer satisfaction, customer effort score and net promoter score. Nicereply provides one-click survey system that can be customized to keep real-time quality feedback. Nicereplay allows businesses to manage to get the right answers at the right time by collecting ratings and adding compulsory questions to the survey software. Using Nicereplay will enable you to set goals, track KPIs, generate reports and more. According to the vendor, 95% of customers who go through high-effort experience will not come back for another purchase. With Nicereply you can let customers tell you where are they getting frustrated.

4. Zoho Survey

Zoho Survey is a cloud-based feedback surveying platform that caters to small and midsize organizations. It provides customizable questionnaire along with personalized themes to suit any brand and style. Zoho Survey allows businesses to share the survey instantly with everyone using via campaigns and social media contact lists. With Zoho Survey you can use visual graphics that help in analyzing data from Google sheets without manually going through all the pivotal data collection. Core Zoho Survey Features include Custom Survey URLs, Data Analysis Tools, Email Marketing, Mobile Survey, Offline Response Collection, Skip Logic. Support for Zoho Survey is offered through phone and email.

5. SurveyLegend

SurveyLegend is a cloud-based survey management software for businesses of all sizes. SurveyLegend is one of the top rated survey software because of its mobile-friendly features. According to the vendor, it is trusted by thousands of organizations for its ease to access and collect integrated feedback. Users can reach their audience through email, Facebook, Twitter, and other social media platforms. Survey Legend gives real-time experience to achieve customer satisfaction. With SurveyLegend you can also export and share the collected data.

6. Survio

Survio is a cloud-based survey software that enables businesses to create personalized questionnaires to achieve customer satisfaction, employee feedback, and market research. Survio combines an innovative, user-friendly tool with modern design and several powerful features which makes creating surveys, analysing collected data and sharing the results super easy. Key features of Survio: Custom Survey URLs, Data Analysis Tools, Email Marketing, Skip Logic, Mobile Survey, Offline Response Collection, Site Intercept Survey. Survio has a 24/7 hours customer support team and provides vital security features and backup services.

7. 123FormBuilder

123FormBuilder is a web form builder that helps companies build forms, surveys, quizzes and polls, that requires no coding skills. This software enables users to publish the online forms from anywhere, regardless of the location. The forms can be automated by connecting them with web and integrating with social media platforms. 123FormBuilder helps in collecting feedback for HR, marketing, e-commerce, sales, and event management companies. In addition, the solution can be integrated with various apps including SalesForce, PayPal, MailChimp, Stripe, Authorize.Net. With the drag & drop interface you can add the fields that you require, set up custom email notifications, configure your form with plenty of useful features.

8. SmartSurvey

SmartSurvey is an online survey platform that allows businesses to design customized surveys. SmartSurvey enables users to customize online forms and build any type of surveys. This software has been used all over the world by a variety of organizations including small firms, sports clubs, schools, government departments, and more. It has a library of question types, and its contact list management can be used to collect and analyze survey results. In order to avoid inaccurate and invalid responses survey designers can set validity and restrictions to their surveys. Designers can also embed interactive audio, video and images across their surveys.

9. QuestionPro

QuestionPro is a cloud-based survey software that offers businesses of various sizes with tools to easily create online surveys and polls and share them to their audiences. The platform includes tools for creation, distribution, and analysis of online surveys, forms, forms, and quizzes. With QuestionPro you can create your own logos, images, fonts and many more that suits perfectly your brand. Key QuestionPro features include creating polls, standard question types, real-time reports, tracking of respondents and statistical data, integration with other apps for data, live chat, email support, and many other options.

10. GetFeedback

Getfeedback is an online survey software solution that analyses data and measures customer journeys. Getfeedback aims to measure the level of customer satisfaction via contextual feedback. The beautiful, mobile-friendly surveys and powerful real-time analytics helps you to measure and improve your customer experience. This platform allows you to build engaging online surveys in minutes. Then you can share them through email, on your website, or through any customer service channel. Core GetFeedback Features include Custom Survey URLs, Question Library, Data Analysis Tools, Email Marketing, Mobile Survey, Question Branching, Site Intercept Survey.

We hope this article helped you find the best survey software. If you enjoyed this article, you might also want to check our top picks for the best CRM software and best complaint management software.