10 Best CRM Software In 2020 – Reviews

best crm software

Operating a business requires attention to bunch of details and Customer Relationship Management (CRM) software is a crucial part for any organization. Whether you’re an young startup or a developed fintech company, applying CRM software can pay dividends for your business.

It should be said, however, that not all CRM software packages are created equal. Even there, some CRM software products are substantially better than others, not just in regards to their effectiveness but also when it comes to their ease of use. And so, here are the best CRM software packages you can buy today if you want to improve your business.

Best CRM Software – Reviews

1. HubSpot CRM

HubSpot is a leading web-based CRM software. HubSpot helps organizations of all sizes track and bring up leads and analyze business metrics. With HubSpot CRM users can easily organize leads and customers through this platform. The software is one of the best online CRM options where business managers or employers can view entire sales funnel with the help of visual dashboard. HubSpot CRM integrates with various apps like Gmail, Outlook, Google Calendar, Apple Mail, and Google Drive. Key CRM Features: Customer data/Contact Management, Opportunity Management, Email Templates, Integration with Email Client, Calendar Management, Interaction Tracking and more. Support is provided via trainings and online desk help.

2. Zoho CRM

Zoho is a cloud-based customer relationship management (CRM) software trusted by more than 30 million users worldwide. Zoho Customer Relationship Management (CRM) software enables business managers to close more deals for their business. With Zoho CRM users can easily interact with customers via email, live chat, and social media. The platform efficiently integrates the CRM with third-party software and analyze your performance metrics. In addition, there is a mobile edition that gives users access to sales activities and customer info on iOS and Android devices. Pricing is per user per month and there is a free trial. Key features of the product: Customer Service Analytics, Customer Support Tracking, Email Response Control, Performance Metrics, and more.

3. Agile CRM

Agile CRM is a web-based customer relationship management (CRM) platform created for small and midsize businesses. With the solution you can easily automate your marketing, sales and customer retention process, convert website visitors directly to leads in the CRM, monitor customer behavior and get real time alerts for customer activity. Agile CRM key features: contact management, deal management, appointment scheduling, and project management for the sales department. Agile CRM provides email integration, which allows users to sync data with email services such as Gmail, Office 365 and IMAP services. The platform integrates with social channels including Facebook, LinkedIn and Twitter. Agile CRM is priced per user per month. Phone and email support is available.

4. Copper

Copper (formerly ProsperWorks) is a web-based CRM software recommended by Google. With Copper you can automate the system, without manual data entry. The integration with G Suite and the innovative user experience allow users to build more valuable and long-lasting relationships. The software is designed for managing any type of relationship the organization — from finance and accounting to marketing and sales — without leaving your inbox. Cooper provides integration with all of Google’s tools like Gmail, Docs, Sheets, and Hangouts allowing employees to easily organize their business relationships and automate tasks. Support is provided via online desk help and email.

5. amoCRM

amoCRM is an outstanding CRM software for small and midsize businesses. amoCRM provides a user-centric pipeline management feature where you can analyze your performance. According to the vendor, with amoCRM excels at taking the conversation with your customers to the next level. The software supports all major messenger platforms. With amoCRM you can build your own chatbots and make sure your business is online 24/7. The software has analytics, reporting and automation capabilities. amoCRM’s in-depth analytics offers a full overview of business sales process. Key features of amoCRM: Customer Support Tracking, Knowledge Management, Live Chat, Email Response Control, Performance Metrics, Self Service Portal.

6. Freshsales

Freshsales is a web-based customer relationship management (CRM) software that helps businesses in multiple industry verticals. Freshsales offers clean UI and easy integration with other apps including Freshdesk, Google Calendar and Segment event tracking. It provides numerous types of online CRM features such as built-in phone, built-in email, event tracking, workflow management, conversation tracking and pipeline sales management. With Freshsales you can send personalized emails and then view activities on these emails. The platform is priced on a monthly subscription basis. Support is provided through phone and online desk help.

7. Yetiforce

YetiForce is an award-winning CRM application for small businesses. Yetiforce is armed with over 100 user modules and tools and it can also be integrated with other software. It is the best free alternative to common paid CRM platforms.YetiForce allows administrators to customize their dashboard to show modules such as time control, calendars, tickets and leads. Yetiforce enables administrators to change the visibility of specific widgets for different users and add custom widgets with filters. Key Yetiforce CRM Features: Customer Service Analytics, Customer Support Tracking, Email Response Control, Live Chat, Search, Knowledge Management and more. Support is available via phone, email and online training.

8. InStream

InStream is a web-based customer relationship management (CRM) software designed to help companies connect with an audience and build long-term relationships. With InStream business users can collect valuable information about customers. InStream enables users to track incoming and outgoing phone calls and email allowing them to ensure proper follow-ups for every action. The software is integrated with different mail services like Gmail, Hotmail, and Outlook. InStream benefits users to post campaign-specific details on numerous social media platforms and interact with potential customers. Key features of InStream: Customer Service Analytics, Customer Support Tracking, Search, Email Response Control.

9. Bitrix24

Bitrix24 is a great web-based CRM software for every company, no matter the size and industry. Bitrix24 is perfect for effective collaboration, communication, knowledge management and social networking. Key Bitrix24 Features: Cataloging / Categorization, Customer Service Analytics, Customer Support Tracking, Email Response Control, Live Chat, Performance Metrics, Self Service Portal.

10. Breezz

Breezz is a cloud-based customer relationship management (CRM) software that benefits companies handle manage their sales process. The platform was created to be super flexible so that managers can use it for any type of business, in any industry. Breezz includes a built-in Agenda module that allow users to manage various tasks and meetings. It also provides integration with different third-party apps such as Facebook and Gmail. Key features of Breezz: sales pipeline, product listings, task management, email integration, and data analytics. The software is priced on a monthly subscription basis and free trial is available. Support is provided through email, online FAQs and video tutorials.

11. bpm’online CRM

bpm’online CRM is an innovative cloud-based CRM software that helps midsize and large businesses accelerate sales, service, marketing and operations. Through this platform you can find agile business process management. Bpm’online offers several integrated products – bpm’online sales, bpm’online marketing and bpm’online service. According to the vendor, bpm’online combines AI with leading UX to accelerate user adoption. Key bpm’online features: Customer Service Analytics, Customer Support Tracking, Quote & Order Management, Search, Self Service Portal, Knowledge Management, Live Chat, Performance Metrics.

We hope this article helped you find the best CRM software. If you enjoyed this article, be sure to check our article for the best project management software and best accounting software.