As more companies seek information and insight into their operations, the search for Complaint Management software is booming. A large number of Complaint Management software programs are now available to address this demand. Complaint Management software delivers companies with multitude strategic advantages. One of such is the capability to reduce costs on attracting new customers because efficiently handled complaints will create customer loyalty and a sustainable client base, which can grow.
With that in mind, let us also point out that the market has quite the selection to choose from, especially when it comes to Complaint Management software.
If anything, the variety of choices can make it rather difficult for someone to come to the correct conclusion without some prior professional help. This is where we come into the picture as we have taken all the necessary steps to learn as much as humanly possible about what makes them special to begin with.
So, here are the 10 best Complaint Management software solutions in the market.
Best Complaint Management Software – Reviews
Zendesk is an online customer support software created for better customer relationships. Zendesk is flexible customer complaint management platform that connects companies with their devout customers. This software establishes a connection with customers over email, chats, social media, phone calls, and producing effective solutions. The platform also provides branding of support pages with business logos and themes. Zendesk is used across a huge range of industries such as IT, schools, marketing and retail, from small to large. Zendesk is located in San Francisco, and operates worldwide with offices in 5 continents. Core features of Zendesk: Case Management, Complaint Classification, Corrective Actions (CAPA), Customer Complaint Tracking, Ticket Creation and Submission, Ticket Response, Quality Assurance Management, Routing, Survey Management
2. Zoho Desk
Zoho Desk is a web-based help desk platform from Zoho Corporation, suitable for businesses of all sizes. The solution provides agents and employees of the organizations with a straight set of tools to properly understand their customers. With Zoho Desk you can easily analyze and enhance the performance of your customer support team. This software collects interactions from different channels such as email, phone, social media, chats and forums and presents them in one place. With Zoho Desk you can automate tasks including ticket assignment, notification rules, service escalations and time-based actions by setting workflow rules. Core features of Zoho Desk: management of customer support tickets, contract management, a customer support portal, customizing email templates, and report creation.
Freshdesk is a cloud-based customer support software that enables businesses of all sizes to provide a persistent multi-channel support experience across email, phone, forums, social media, and mobile apps. The platform tracks and manages incoming support tickets and streamlines similar queries in one window. According to the vendor, Freshdesk is used by over 150,000 customers in many industries, including HP, Sony, Harvard University and DHL. Core Freshdesk features include robust ticketing, SLA management, customer complaint tracking, issue tracking, smart automations, and game mechanics to motivate agents.
Instabug is a hybrid in-app feedback and bug tracking software that offers organizations capabilities for beta testing, user engagement and crash reporting. Instabug is one of the leading tools to manage customer queries and get user feedback. It automatically attaches screenshots, device details, repro steps, network logs, and many other critical insights needed to tackle issues and prioritize product backlogs. With Instabug teams can accelerate their workflows by integrating with third-party apps such as Slack, Zendesk, Github, Trello, Jira, etc. Instabug is offered on an annual subscription basis that provides support through email, live chat and FAQs.
5. Preferred Patron Loyalty
Preferred Patron Loyalty is a customer loyalty management software designed for businesses of all sizes. With Preferred Patron Loyalty business users get a unified marketing portal that enables in establishing omnichannel communication with customers. The software includes an incentive promotions module that allows users to manage different types of promotions like cash backs, recognitions, referrals, appreciations, and mystery awards. With Preferred Patron users can design and send customized loyalty campaigns via various channels such as email, SMS messages and social media. Features of Preferred Patron Loyalty: Case Management, Feedback Management, Issue Tracking, Complaint Classification, Customer Complaint Tracking, Survey Management.
i-Sight is an online compliance management software that helps organizations of all sizes implement workflows, analyze results, assess training gaps, predict issues, investigate frauds and monitor risks. The solution is designed by the industry experts to support the businesses with complaint and case management. i-Sight provides a lot of features such as a support hotline, data encryption, information confidentiality, role-defined access, investigation management and compliance training to analyze hotlines and case data. i-Sight has integration with multiple third-party applications. Pricing is available on request and support is provided through phone, email and an online help desk.
7. NABD System
NABD System is an outstanding customer complaint management solution for the business of all sizes. It benefits organizations in a wide range of industry verticals like logistics, finance and accounting, education, travel, non-profit organizations and government. NABD enables businesses to easily support a customer regardless of the channel through which the customer is reaching out for support – email, social media, chat, mobile apps. NABD is priced on a monthly subscription basis. Support is provided via an email, online help desk and FAQ section, and over the phone. Key NABD Features: Case Management, Complaint Classification, Customer Complaint Tracking, Feedback Management, Self Service Portal, Social Media Monitoring, Forms Management, Issue Tracking.
Marker.io is a visual bug and feedback collector software and report generator solution. Marker.io offers a n excellent tool to the employees that enables them to collect feedbacks instantly. Marker.io is connected with user-friendly platforms which transforms the feedbacks into visual bugs and create reports that can be accessed easily. This software is integrated with multiple third-party apps including GitHub, Asana, Gitlab, Jira, Trello, Slack and more.
Key features: Customer Complaint Tracking, Quality Assurance Management, Feedback Management, Issue Tracking, Routing.
Katabat is an excellent cloud-based customer experience management software. It help the companies in building a healthy customer relationship. With Katabat business users to easily automate manual operational processes into workflows. The solution benefits businesses with outstanding features and seamless technology. Katabat covers different areas, from marketing content workflows and activating new accounts, to servicing collection, recovery, and getting feedbacks. Customers can initiate complaints through the self-service customer portal, email or telephone. Katabat is priced on a monthly subscription basis and offers a free trial.
eCaseWork is a web-based platform for case management and CRM. eCasework is an all-in-one solution for for elected representatives including councilors, AMs, MSPs, MLAs, MPS, and Unions. With eCasework users can manage information and case data from anywhere regardless of what platform and place you are. TIn addition, the software enables you to deal with real problems without worrying about breach of data. Key features of eCasework: Case Management, Issue Tracking, Self Service Portal, Customer Complaint Tracking, Feedback Management.